Shipping policy

At FRENLY BRICKS, we take pride in providing a smooth, fast, and safe shipping experience for every customer. We offer domestic shipping across Australia and international shipping worldwide, including to New Zealand, the United States, Canada, Europe, and Asia.

Shipping Costs

Shipping costs are automatically calculated at checkout based on your order’s destination, weight, and parcel size.
We aim to keep both domestic and international shipping rates as affordable as possible while ensuring secure, tracked delivery.

Free Shipping

Free shipping is available on eligible orders within Australia.
This offer is automatically applied at checkout when your order qualifies.

Handling Time

Orders are typically processed within 1–3 business days.
During busy periods or for special or bulky items, handling times may extend slightly. We always aim to dispatch as quickly as possible — often same-day when feasible.

Shipping Safety

We pack all orders with care to make sure they arrive in excellent condition.
We also offer a “Super Safe Shipping” option at checkout for collectors who want extra protection — perfect for Funko Pops, cards, or other fragile collectibles.
You can request this Protector Option at checkout or contact us after placing your order if you’d like to upgrade your packaging before dispatch.

Shipping Methods

We primarily use Australia Post for both domestic and international deliveries.
All shipments include tracking, and customers receive tracking details by email once the order is dispatched.

Delivery Times

Estimated delivery times:

  • Australia (Standard): 2–7 business days

  • Australia (Express): 1–3 business days

  • New Zealand: 7–14 business days

  • Other International Destinations: 10–21 business days

Please note that occasional delays can occur due to carrier backlogs, weather, or customs processing.
If delays arise, we will communicate directly with postal services to investigate and help resolve any issues as quickly as possible.

Order Tracking

Once your order ships, you’ll receive a tracking number to monitor your delivery through the Australia Post website or the provided tracking link in your confirmation email.

Customs & Import Duties

For international orders, customs duties, import taxes, or local fees may apply. These are determined by your country’s regulations and are the responsibility of the customer.

Need Help?

If you have any questions about shipping, customs, or delivery times, please contact our friendly customer support team.
We’re here to ensure your FRENLY BRICKS experience is smooth, safe, and reliable — no matter where in the world you are.